Service Department Spa Parts Supply

Here you will find spa and hot tub troubleshooting guides and techniques along with spa and hot tub topside error codes and other information to assist you with your spa or hot tub issues.

You can submit a support ticket for your spa issue and recieve personal assistance from our service staff. A support staff member will contact you as soon as possible.

When you submit a question, please be as specific as possible. This will help our staff find the information you need with the least delays.

If there is information you would like to see included here, please submit a ticket so that our support staff can follow up with you and do their best to include the information for your spa or hot tub.

Knowledgebase Library

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» Category: Troubleshooting (Go back)

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Spa Heater Troubleshooting

Spa & Hot Tub Heater Troubleshooting Guide Spa Parts Supply – An easy to follow Spa & Hot Tub heater Troubleshooting Guide. Troubleshooting a spa heater can be a simple procedure if you h...

Nothing Works (Panel Dead)

1. Check for proper voltage at the source terminals. 2. Check for power at transformer secondary. If power exists at transformer secondary, problem could be panel or pc board. Try a spare panel f...

No Heat or Not Enough Heat - NOT flashing "FLO"

Symptoms: circulation pump or low speed pump (heating pump) is turning, panel heat indicator not lit, panel is NOT flashing FLO. Standard Approach: Put hot tub in standard mode and set tempe...

No Heat or Not Enough Heat - flashing "FLO"

Symptoms: circulation pump or low speed pump (heating pump) is turning, panel heat indicator not lit, panel is flashing FLO. Error Condition: Pump running, flow switch open. Standard Approac...

Intermittent Heating

As with any intermittent problems, routine measurements and LCD display indications are not trustworthy. The following procedure will eliminate the most probable causes. It is important to know h...

No Heat or Not Enough Heat - Solid "FLO" Displayed

Symptoms: circulation pump or low speed pump (heating pump) not turning, panel indicator not lit, panel reads solid FLO. Error Condition: Pumps off, flow or pressure switch closed. Standard ...

Eletro-Mechanical controls

Eletro-Mechanical controls in hot tubs vary greatly in design and complexity. We will be examining a simple design system. Your system may be extremely different depending on what equipment is bein...

No Heat or Not Enough Heat - No Error Code Displayed

Symptoms: circulation pump or low speed (heating pump) is turning, panel indicator is lit, water is not getting hot. Configuration: The water heater will not operate with both pumps running simul...

Electro Static Discharge (E.S.D.) - Please read

1. What is electro static discharge? What does it do? Static Electricity is always being generated around us, even at those times of the year when we don't get zapped walking across a rug and tou...